{"id":9223,"date":"2019-06-01T15:37:46","date_gmt":"2019-06-01T15:37:46","guid":{"rendered":"http:\/\/bibliotheca.wpengine.com\/?p=9223"},"modified":"2025-04-29T15:06:01","modified_gmt":"2025-04-29T15:06:01","slug":"library-story-mooresville-public","status":"publish","type":"post","link":"https:\/\/www.bibliotheca.com\/library-story-mooresville-public\/","title":{"rendered":"Mooresville Public Library Expands Access With remoteLocker at YMCA"},"content":{"rendered":"\t\t
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\n\t\t\t\t\t\tLIBRARY STORY\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\tMooresville Public Library Expands Access With remoteLocker at YMCA\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t
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\n\t\t\t\t\t\t\nMooresville Public Library (MPL) needed to provide convenient service to its rapidly growing population \u2013 particularly those living in new developments far from the library. \n\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\nThe library placed holds pickup lockers in a local YMCA to offer patrons living on the other side of a busy interstate a convenient way to access library materials, even after library hours. \n\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\nThe library lockers are well used and appreciated by the community. MPL\u2019s commitment to service and innovation won the library North Carolina Library Director\u2019s Association Award for Innovative Services in a Small Library.\n\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Located just north of Charlotte, North Carolina, Mooresville is a quaint southern lake town in the midst of explosive growth. The population has doubled in just the last couple decades and as the headquarters of Lowes Home Improvement and NASCAR, the community\u2019s growth is expected to increase even more quickly in the years to come. Mooresville has blossomed so quickly that the city has barely had time to put services and infrastructure in place to meet the demand.<\/p>

The\u00a0Mooresville Public Library\u00a0(MPL)<\/a> has just one branch for its nearly 60,000 registered users. MPL\u2019s service area includes nearly 75,000 people. Meeting the needs of so many with limited resources requires creativity and out of the box solutions.<\/p>

\u00a0<\/p>

A city divided by a major interstate<\/h2>

The Mooresville Public Library was built in the heart of old Mooresville in 1940 and has been renovated and expanded several times. However, today Mooresville itself has expanded and is now bisected by Interstate 77. Most of the new development is taking place on the opposite side of the Interstate from the library. During high traffic times, it can take residents more than twenty minutes to drive just five miles to the branch.<\/p>

In 2017, Marian Lytle, Library Director of\u00a0MPL<\/a>\u00a0was determined to find a way to meet the needs of community members on the far side of I-77 and make it easier and more convenient for them to take advantage of Mooresville\u2019s collection. A longtime customer of Bibliotheca, Lytle saw the remoteLocker as an ideal solution.<\/p>

The\u00a0remoteLocker<\/a>\u00a0allows libraries to economically place holds pickup and return solutions anywhere in the community equipped with shelter, electricity, and an Internet connection. Patrons simply request that their items be delivered to the\u00a0remoteLocker<\/a>\u00a0where they can pick them up at their convenience using their library card. The remoteLocker solution is modular, so it can be configured to fit any space and additional towers can be added in the future if the library\u2019s needs evolve.<\/p>

After trying unsuccessfully to get local supermarkets on board, MPL partnered with the\u00a0Lowes YMCA<\/a>\u00a0to install remoteLockers in the lobby of the heavily trafficked fitness and community space.<\/p>

\u201cWe knew there was a need to reach citizens in that part of town and putting a\u00a0remoteLocker<\/a>\u00a0in the YMCA seemed ideal. The location is convenient, and the YMCA is open extended hours. We thought it would be a manageable project for us and it really has been,\u201d says Lytle.<\/p>

The YMCA is open from 5 am to 10 pm, providing an additional 5 hours per weekday for library users to pick up and return materials.<\/p>

\u00a0<\/p>

Network connections matter!<\/h3>

When MPL began installing a three-tower remoteLocker unit in the\u00a0Lowes YMCA<\/a>\u00a0lobby, the process wasn\u2019t as great as it could have been. Once the library lockers arrived, MPL struggled to get a network connection from the library to the lockers, as they were blocked by the YMCA firewall.<\/p>

\u201cOne thing I would recommend for other libraries is to figure out exactly what you need to have for connections. That was part of our problem \u2013 once we had the\u00a0remoteLocker<\/a>\u00a0in place physically, we needed to figure out ports and permissions in the background. At that point, people could see them and were intrigued, but they weren\u2019t able to use them yet. The people at Lowes YMCA had no idea that it would be so difficult to access a port, that their firewall would be such a problem,\u201d says Lytle.<\/p>

MPL\u2019s Technology and Innovation Department was able to provide a work-around by installing a high-tech hot spot directly at the remoteLocker.<\/p>

Once up and running, the lockers were immediately popular with the community. MPL hardly had time to promote the new service before the lockers were completely full. They served 900 customers in the first six months, which Lytle says is impressive given the snow and ice that shut down the library for days on end, meaning staff didn\u2019t load items as often as planned.<\/p>

\u00a0<\/p>

Things didn\u2019t go as planned, but Bibliotheca remained committed to complete satisfaction<\/h4>

Lytle says the remoteLocker worked beautifully with the library\u2019s ILS from the very beginning. \u201cEverything was really easy, and Bibliotheca walked us through the whole process.\u201d<\/p>

Patrons found the\u00a0remoteLocker<\/a>\u00a0solution convenient and easy-to-use, so the lockers were nearly always at full capacity. However, the solution needed a bit of adjusting to fit seamlessly into the library staff workflow.<\/p>

After struggling a bit with the process of emptying the integrated return bit, the staff at\u00a0MPL<\/a> realized they preferred a traditional external return bin. Bibliotheca worked with MPL to replace the locker tower that accommodated returns with a standard 10-bin locker. This also allowed the library to increase the number of lockers available to patrons from 18 to 24.<\/p>

To ensure Mooresville was 100% happy with their\u00a0remoteLocker<\/a>\u00a0solution, Lori Livesay, MPL\u2019s installation technician at the time, not only installed them but spent the better part of a day making sure the solution worked perfectly and the staff was completely satisfied with the new tower combination across town from the library.<\/p>

\u201cThe team at\u00a0Mooresville Public Library<\/a>\u00a0was such a pleasure to work with. As with all technology, we can encounter unforeseen issues, especially when installing into locations outside of the library\u2019s control. They handled the troubleshooting and return bin issues graciously. I\u2019m excited to now have the opportunity to transition into a new training role so I can support more libraries like MPL through webinars as well as one-on-one sessions to ensure our solutions are working for their unique situations. I look forward to applying some of our lessons learned with MPL to help more customers be successful within their communities,\u201d says Livesay.<\/p>

\u201cWe can\u2019t say it was the smoothest implementation, but our account manager and the install team did an excellent job of bringing the right people to the table and making it right. Our hats go off to\u00a0Bibliotheca<\/a>\u00a0for how they handled our unique situation. It really makes us excited about our ongoing partnership,\u201d says Lytle.<\/p>

\u00a0<\/p>

Award-winning innovative services in a small library<\/h4>

The effort put into the\u00a0remoteLocker<\/a>\u00a0implementation has paid off in spades. In December 2018,\u00a0MPL<\/a>\u00a0won the North Carolina Library Director\u2019s Association Award for Innovative Services in a Small Library.<\/p>

\u201cWe have completely been supported by our town government in this endeavor. They celebrate along with us in both the award and with the joy of seeing the outcome,\u201d says Lytle.<\/p>

In fact, the library lockers have been so successful that the library recently acquired funding to add another 10-locker tower to the existing solution at the\u00a0Lowes YMCA<\/a>\u00a0lobby.<\/p>

\u201cWe have a library user who told us during a focus group, \u2018I used to come into the library once a week just to grab a few hold items, now I never have to drive all the way over here!\u2019\u201d says Lytle, laughing.<\/p>

The library<\/a>\u00a0is delighted to be able to better serve its community on the other side of the Interstate, but they aren\u2019t finished. They are looking for ways to provide not only materials, but also programming in other parts of Mooresville, NC. Land prices in the area have skyrocketed due to demand so the library is looking into alternative ways to provide programming. They are in the midst of a community assessment to help them decide where to bring their services. Current ideas include building a satellite branch in a shopping center and utilizing\u00a0open+ to offer extended access<\/a>\u00a0or using a bookmobile with a pop-out room for programming.<\/p>

\u201cWe are beloved in this community, but we are running out of room and have more ideas than we have time to implement!\u201d says Lytle.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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\n\t\t\t\t\t\t\u201cWe knew there was a need to reach citizens in that part of town and putting a remoteLocker in the YMCA seemed ideal. The location is convenient, and the YMCA is open extended hours. We thought it would be a manageable project for us and it really has been.\u201d\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\tMarian Lytle<\/span>Library Director<\/span><\/cite>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t
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\n\t\t\t\t\t\t \u201cOne thing I would recommend for other libraries is to figure out exactly what you need to have for connections. That was part of our problem \u2013 once we had the remoteLocker in place physically, we needed to figure out ports and permissions in the background. At that point, people could see them and were intrigued, but they weren\u2019t able to use them yet. The people at Lowes YMCA had no idea that it would be so difficult to access a port, that their firewall would be such a problem.\"\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\tMarian Lytle<\/span>Library Director<\/span><\/cite>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t
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\n\t\t\t\n\t\t\t\tAcademic Accessibility: remoteLocker and cloudCheck tablet in Lindell Library at Augsburg University\t\t\t<\/a>\n\t\t<\/h3>\n\t\t\t\t
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Augsburg University\u2019s Lindell Library reimagines access with self-service technology, empowering students through flexibility and inclusion.<\/p>\n\t\t<\/div>\n\t\t\n\t\t\n\t\t\tLearn more\t\t<\/a>\n\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/article>\n\t\t\t\t<\/div>\n\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Discover how Mooresville Public Library partnered with a local YMCA to provide convenient library access across a rapidly growing community.<\/p>\n","protected":false},"author":27,"featured_media":10337,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"content-type":"","footnotes":""},"categories":[74,78],"tags":[],"class_list":["post-9223","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-library-stories","category-blog"],"_links":{"self":[{"href":"https:\/\/www.bibliotheca.com\/wp-json\/wp\/v2\/posts\/9223","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.bibliotheca.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bibliotheca.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bibliotheca.com\/wp-json\/wp\/v2\/users\/27"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bibliotheca.com\/wp-json\/wp\/v2\/comments?post=9223"}],"version-history":[{"count":0,"href":"https:\/\/www.bibliotheca.com\/wp-json\/wp\/v2\/posts\/9223\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.bibliotheca.com\/wp-json\/wp\/v2\/media\/10337"}],"wp:attachment":[{"href":"https:\/\/www.bibliotheca.com\/wp-json\/wp\/v2\/media?parent=9223"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bibliotheca.com\/wp-json\/wp\/v2\/categories?post=9223"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bibliotheca.com\/wp-json\/wp\/v2\/tags?post=9223"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}