{"id":48043,"date":"2022-11-25T11:36:23","date_gmt":"2022-11-25T11:36:23","guid":{"rendered":"https:\/\/bibliostaged.wpengine.com\/?p=48043"},"modified":"2025-04-29T18:50:14","modified_gmt":"2025-04-29T18:50:14","slug":"library-story-fayetteville","status":"publish","type":"post","link":"https:\/\/www.bibliotheca.com\/library-story-fayetteville\/","title":{"rendered":"Fayetteville Public Library Expands Access and Opportunity With open+"},"content":{"rendered":"\t\t
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\n\t\t\t\t\t\tLIBRARY STORY\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\tFayetteville Public Library Expands Access and Opportunity With open+\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\n\t\t\t\t\t\tDiscover open+\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tNovember 25, 2022\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\tChallenge: After a major expansion, Fayetteville needed technology that delivered on the promises of its award-winning library while providing equal access to all.\n\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\tSolution: The library installed a full suite of Bibliotheca solutions, including open+ access and remoteLocker, which will provide all-hours access for community members.\n\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\nResult: Fayetteville\u2019s new expanded library looks beautiful and functions beautifully too - providing access to opportunity and a modern library experience for all.\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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When the Fayetteville Public Library<\/a> was built in 2004, it garnered attention not only from the local community but from the library community at large. Awarded a special mention by Library Journal in 2004, Fayetteville went on to win distinction as Library of the Year in 2005. In the years since, the city of Fayetteville, Arkansas, has drawn praise of its own and was recently named the fourth best place to live in the United States in the 2021 U.S. News Best Places To Live Rankings.<\/p>

Fayetteville\u2019s 96,500 residents are served by just one library, but what a library it is. Despite the global pandemic, in January 2021, Fayetteville Public Library completed a 100,000 sq. ft. expansion, creating a stunning 190K sq. ft. facility. The library serves as an anchor for Fayetteville\u2019s Arts Corridor \u2013 an ongoing city project which links several arts organizations via a walkable path called The Ramble.<\/p>

The library\u2019s expansion was funded through public and private partnerships under the aptly named Beyond Words campaign. The new space includes a preschool library, a grade school library, and a teen area, complete with an increased collection. The new library facilities also include a teaching kitchen, a 700-person event space, and a Center for Innovation, which offers an audio recording studio, video production studio, photography studio, VR studio, makers\u2019 space, and simulation lab.<\/p>

A longtime customer, Fayetteville turned again to Bibliotheca to provide the technology needed to ensure their library experience delivered on the promises of their modern new building.

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Meeting patrons where they are<\/h2>

While the original library building offered one primary entrance, the expansion includes seven distinct entry and exit points located in key sections of the library. Each entrance is outfitted with\u00a0Bibliotheca RFID gates<\/a>\u00a0and a\u00a0selfCheck 1000<\/a>, so patrons can easily borrow the materials they need and be on their way.<\/p>

\u201cOne of the things that really drew us to Bibliotheca was not just the speed and accuracy of the selfChecks, but also the user interface. It\u2019s very pleasing to the eye and intuitive. Anyone who\u2019s used a smartphone can figure out how to use the selfCheck,\u201d<\/em>\u00a0says Chris Moody, Director of IT\/AV and Innovation.\u00a0\u201cThe selfCheck 1000 looks great, functions well, and offers a lot of opportunity for adding our own marketing, which is very appealing to our marketing team.\u201d<\/em><\/p>

The quickConnect software that powers the selfCheck allows libraries to promote services and even lend digital titles right at checkout. When paired with\u00a0uniFi+<\/a>, Bibliotheca\u2019s library communication solution, idle selfChecks also act as digital billboards broadcasting important information throughout the entire library.<\/p>

To make library visits even more convenient, Fayetteville offers cash and coin and credit card payments at each selfCheck kiosk.<\/p>

\u201cA lot of people feel embarrassed about late fees, thinking, \u2018I kept a library book too long, I\u2019m a bad person. I\u2019m in trouble,\u2019 When honestly, librarians have more fines and fees than anyone \u2013 we just love books,\u201d<\/em>\u00a0says Moody.\u00a0\u201cHaving a remote pay option so patrons don\u2019t have to feel awkward talking to someone at a desk is really convenient.\u201d<\/em><\/p>

\u00a0<\/p>

Convenient access for all<\/h3>

Of course, self-service is only convenient if it\u2019s available when patrons need it. Many third-shift workers and university students are unable to visit the library during traditional open hours.<\/p>

\u201cThe thing our patrons want most is the most expensive thing of all \u2013 more hours,\u201d<\/em>\u00a0says Moody.\u00a0\u201cWe\u2019re open 64 hours a week. Adding more hours in a traditional model is cost prohibitive.\u201d<\/em><\/p>

Even so, the library is committed to providing free and public access to knowledge and opportunities for all. To extend access to the new facility\u2019s extensive services to everyone in the community, Fayetteville is implementing open+ access.<\/p>

open+ access<\/a>\u00a0is a comprehensive technological solution that allows libraries to provide access to materials and spaces during unstaffed hours.<\/p>

\u201copen+ will handle so many of the requests for the 3rd shift workers who want to pick up their holds,\u201d<\/em>\u00a0says Moody.\u00a0\u201cWe also have nursing students who come to study in our study rooms every night and are frustrated when we must close. open+ will allow them to stay.\u201d<\/em><\/p>

Although the open library concept is common in Europe, where open+ is used at more than 850 libraries, it is still a relatively new idea in the United States. Fayetteville plans to begin slowly \u2013 offering extended morning and evening hours seven days a week. The library has installed holds-pickup remoteLockers in the lobby of the original building, which provides access to a coffee shop, selfCheck kiosks, and public PCs.<\/p>

\u201cWe will begin by using open+ in that area,\u201d<\/em>\u00a0says Moody.\u00a0\u201cWe\u2019ll have extended hours in the first phase, and once we realize that people aren\u2019t coming in and going crazy, I\u2019d like to open it up 24\/7.\u201d<\/em><\/p>

\u00a0<\/p>

Partnering for the future<\/h4>

Fayetteville is a big library with bold ambitions. In 2017, when planning their expansion, they set out to \u201cblow the lid off library land.\u201d They have succeeded. Never satisfied with the status quo, the library is in the midst of major changes. They\u2019ve recently switched ILS, changed their website platform, and moved to Microsoft 365 \u2013 all while opening the newly expanded library. With so much change, it\u2019s essential they have a technology partner they can depend on.<\/p>

\u201cIt\u2019s great to have Bibliotheca as a resource when we need someone to call,\u201d<\/em>\u00a0says Moody.\u00a0\u201cThe team is very responsive, and we never have a lot of open tickets. The tech just works the way it\u2019s supposed to, and that\u2019s great for me.\u201d<\/em><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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\n\t\t\t\t\t\t\u201cThe thing our patrons want most is the most expensive thing of all \u2013 more hours. We\u2019re open 64 hours a week. Adding more hours in a traditional model is cost prohibitive.\u201d \t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\tChris Moody, <\/span>Director of IT\/AV and Innovation<\/span><\/cite>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t
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\n\t\t\t\t\t\t\u201cIt\u2019s great to have Bibliotheca as a resource when we need someone to call, the team is very responsive, and we never have a lot of open tickets. The tech just works the way it\u2019s supposed to, and that\u2019s great for me.\u201d\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\tChris Moody, <\/span>Director of IT\/AV and Innovation<\/span><\/cite>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t
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Fayetteville Public Library expands services with open+ and remoteLocker, ensuring all-hours access and a modern experience for an evolving community.<\/p>\n","protected":false},"author":27,"featured_media":48059,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"content-type":"","footnotes":""},"categories":[74,78,113],"tags":[],"class_list":["post-48043","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-library-stories","category-blog","category-library-technology"],"_links":{"self":[{"href":"https:\/\/www.bibliotheca.com\/wp-json\/wp\/v2\/posts\/48043","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.bibliotheca.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bibliotheca.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bibliotheca.com\/wp-json\/wp\/v2\/users\/27"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bibliotheca.com\/wp-json\/wp\/v2\/comments?post=48043"}],"version-history":[{"count":0,"href":"https:\/\/www.bibliotheca.com\/wp-json\/wp\/v2\/posts\/48043\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.bibliotheca.com\/wp-json\/wp\/v2\/media\/48059"}],"wp:attachment":[{"href":"https:\/\/www.bibliotheca.com\/wp-json\/wp\/v2\/media?parent=48043"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bibliotheca.com\/wp-json\/wp\/v2\/categories?post=48043"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bibliotheca.com\/wp-json\/wp\/v2\/tags?post=48043"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}