{"id":45111,"date":"2022-10-05T13:14:04","date_gmt":"2022-10-05T13:14:04","guid":{"rendered":"https:\/\/bibliostaged.wpengine.com\/?p=45111"},"modified":"2025-04-29T18:45:15","modified_gmt":"2025-04-29T18:45:15","slug":"library-story-bentonville-public","status":"publish","type":"post","link":"https:\/\/www.bibliotheca.com\/library-story-bentonville-public\/","title":{"rendered":"Bentonville Public Library Expands Access With remoteLockers and Self-Service Innovation"},"content":{"rendered":"\t\t
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\n\t\t\t\t\t\tBentonville Public Library Expands Access With remoteLockers and Self-Service Innovation\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t
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\n\t\t\t\t\t\tBentonville Public Library needed to meet patron demand and provide holds pickup at their unstaffed, self-service mini branch in the city\u2019s Community Center. \t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\tThe library installed remoteLockers in the Community Center and remoteLocker outdoor on the main library\u2019s veranda. \t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\tBentonville patrons can now choose between three pickup locations for library holds: the main library circulation desk, the Community Center mini branch, and the 24\/7\/365 library veranda. \t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Bentonville, Arkansas, may be best known as the birthplace and world headquarters of Walmart, but the city offers so much more. Museums, festivals, High South cuisine \u2013 Bentonville has cultural attractions for every taste, and with over 140 miles of hard and soft trails, the city is one of the top cycling destinations in North America. Word is spreading, and Bentonville is growing. The population has risen by 50% in the last ten years, and today, the Bentonville Public Library serves a community of more than 54,000.<\/p>

\u00a0<\/p>

Forward thinking from the beginning<\/h2>

Opened in 2006, the main branch of the Bentonville Public Library<\/a> was built as an RFID library. From the start, the library offered self-service checkout and used automated return boxes to process returned items.<\/p>

Seeking to serve the community beyond the library walls, the library partnered with the Parks and Recreation department in 2015 to open a mini branch within the 80,000 square foot Bentonville Community Center. Home to a natatorium, a fitness center, and a long list of athletic and social programing, the location was a perfect place to reach more of Bentonville\u2019s active community. However, the library faced a challenge: how to provide access to library resources and materials in an essentially open space without the benefit of library staff.<\/p>

\u201cWe were searching for a way to provide self-service options, knowing that we would not have any library staff at the community center,\u201d says Courtney Fitzgerald, Circulation Librarian \u201cWe looked at every option on the market: vending machines, robotic busses, RFID shelves. We settled on Bibliotheca because their quickConnect software was so engaging and so easy to use.\u201d<\/em><\/p>

\u00a0<\/h3>

Self-service that is as easy as it\u2019s supposed to be<\/h3>

While Bentonville was evaluating various self-service options, Bibliotheca acquired 3M library solutions, merging quickConnect software with modern hardware that resulted in the new selfCheck.<\/p>

\u201cIt was the best of both worlds for us,\u201d says Fitzgerald. \u201cThe selfCheck is so intuitive and so engaging, which is perfect for a completely self-service library. Once we saw them in action at the Community Center, we knew we wanted them for the main branch.\u201d<\/em><\/p>

Not only did Bentonville install two\u00a0selfChecks<\/a>\u00a0in the mini-library and three in the main library, they also launched a naming campaign to get the community excited about the new technology. The patron response was enthusiastic. Suggestions poured in and winners were selected. To honor the partnership with the Parks and Recreation department, the selfChecks in the Community Center were dubbed, \u201cParker\u201d and \u201cRex.\u201d In a nod to the Tolkien\u2019s classic, Lord of the Rings, the main library\u2019s selfChecks were named Gandalf, Frodo, and Arwen.<\/p>

\u201cOur patrons love the selfChecks. People will stand in line to check out their own materials even when there is no line at the circulation desk,\u201d says Hadi Dudley, Library Director.<\/em><\/p>

Each selfCheck has a custom graphic wrap featuring the library\u2019s colors, logo, and a name badge. The displays can be customized, which allows Bentonville to infuse each selfCheck with its own personality \u2013 a feature much appreciated by the youngest patrons.<\/p>

\u201cThroughout the day, we\u2019ll hear littles tell their parents, \u2018I used Gandalf last time, I\u2019m going to use Arwen today!\u2019\u201d says Fitzgerald. \u201cWhen we say they are more excited to check out with the selfChecks than the humans \u2013 it really is true.\u201d<\/em><\/p>

\u00a0<\/h4>

Integrated solutions make everything easier<\/h4>

Once Bentonville selected the selfChecks for self-service, they began evaluating their other needs and discovered that Bibliotheca had solutions to meet those as well. They chose\u00a0Bibliotheca\u2019s wide aisle gates<\/a>\u00a0specifically to accommodate big bags of athletic gear, but they soon discovered the gates did so much more.<\/p>

\u201cOnce the gates were there, we realized the software was far beyond what we had with our existing vendor at the main branch,\u201d says Fitzgerald. \u201c The Bibliotheca gates could identify specific items that had not been deactivated. Without an integrated interface, our other gates required us to go through each item, one at a time, to find which had triggered the alarm.\u201d<\/em><\/p>

Building on the Community Center success, the library installed Bibliotheca gates at the main branch as well.<\/p>

\u201cIt was a no-brainer for us,\u201d says Fitzgerald. \u201cWe knew it would significantly streamline our operations, and it\u2019s really cut down on our staff intervention. We switched over to all Bibliotheca products because of that community center.\u201d<\/em><\/p>

\u00a0<\/h4>

Moving forward in the face of difficult times<\/h4>

The global pandemic challenged all libraries, and Bentonville is no exception. However, with the help of funding from the CARES Act and\u00a0The American Rescue Plan Act<\/a>, Bentonville is poised to provide better service to its community than ever before.<\/p>

For years, patrons have been asking to use the Community Center as a holds-pickup location. Without library staff on-site, granting that request seemed impossible until recently. Now, dollars from the two federal pandemic relief programs have enabled to Bentonville to install\u00a0Bibliotheca remoteLockers<\/a>\u00a0at both the Community Center and the main library.<\/p>

\u201cOur patrons now have options for picking up their holds that they never had before,\u201d says Dudley. \u201cThey can request that items be sent to the pickup lockers at the Community Center, the outdoor locker at the main library, or just held inside the library. We\u2019ve only had the lockers for a few days and people are already using them. We expect high volume and high usage in days to come.\u201d<\/em><\/p>

While the library is using a traditional remoteLocker inside the Community Center building, they decided to take advantage of Bibliotheca\u2019s new remoteLocker outdoor option for the main branch.<\/p>

\u201cWe installed the remoteLocker outdoor on our library\u2019s veranda to provide 24\/7\/365 access to library materials,\u201d says Dudley. \u201cIt\u2019s perfect for early birds, night owls, and Sunday drivers because those people can visit our library and pick up their items when we\u2019re not even open.\u201d<\/em><\/p>

As part of Bibliotheca\u2019s ecosystem, the remoteLockers offer the same engaging, intuitive experience found on the selfCheck. The touchscreen display is customizable and can even be used as a digital billboard when paired with\u00a0uniFi+<\/a>, Bibliotheca\u2019s integrated library communication solution.<\/p>

The library is also upgrading its self-checkout experience with four new\u00a0selfCheck 1000 kiosks<\/a>. The new kiosks will still offer the animated displays Bentonville children love as well as a host of new features including LED guidance, a 22-inch portrait screen, and self-pay options.<\/p>

\u201cWe are really excited about the selfCheck ecommerce options,\u201d says Dudley. \u201cPeople are sometimes embarrassed to pay their fines and fees to us in person, and they\u2019ve been asking for credit card payment options for years.\u201d<\/em><\/p>

Bentonville in is the midst of a large expansion project. The library is planning to add nearly 23,000 square feet to its existing library in order to provide more collections, more space, more programs, and more opportunities to for its community to connect. The expansion will include a maker\u2019s space, a sensory room, an expanded children\u2019s area, expanded collaboration spaces and meeting rooms, as well as a business center.<\/p>

\u201cWe love showing off our library and talking about our wonderful patrons,\u201d says Fitzgerald. \u201cBibliotheca has been a big part of our impact on our community, and we\u2019re very grateful.\u201d<\/em><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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\n\t\t\t\t\t\t\"Our patrons love the selfChecks. People will stand in line to check out their own materials even when there is no line at the circulation desk.\"\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\tHadi Dudley<\/span> Library Director<\/span><\/cite>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t
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\n\t\t\t\t\t\t\u201cWe love showing off our library and talking about our wonderful patrons, Bibliotheca has been a big part of our impact on our community, and we\u2019re very grateful.\u201d\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\tCourtney Fitzgerald<\/span>Circulation Librarian<\/span><\/cite>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t
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Library Stories<\/div>\n\t\t\t\t
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\n\t\t\t\n\t\t\t\tAcademic Accessibility: remoteLocker and cloudCheck tablet in Lindell Library at Augsburg University\t\t\t<\/a>\n\t\t<\/h3>\n\t\t\t\t
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Augsburg University\u2019s Lindell Library reimagines access with self-service technology, empowering students through flexibility and inclusion.<\/p>\n\t\t<\/div>\n\t\t\n\t\t\n\t\t\tLearn more\t\t<\/a>\n\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/article>\n\t\t\t\t<\/div>\n\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Bentonville Public Library enhances patron service with remoteLockers, selfChecks, and expanded pickup options supported by ARPA funding.<\/p>\n","protected":false},"author":27,"featured_media":68855,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"content-type":"","footnotes":""},"categories":[74,78],"tags":[],"class_list":["post-45111","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-library-stories","category-blog"],"_links":{"self":[{"href":"https:\/\/www.bibliotheca.com\/wp-json\/wp\/v2\/posts\/45111","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.bibliotheca.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bibliotheca.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bibliotheca.com\/wp-json\/wp\/v2\/users\/27"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bibliotheca.com\/wp-json\/wp\/v2\/comments?post=45111"}],"version-history":[{"count":0,"href":"https:\/\/www.bibliotheca.com\/wp-json\/wp\/v2\/posts\/45111\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.bibliotheca.com\/wp-json\/wp\/v2\/media\/68855"}],"wp:attachment":[{"href":"https:\/\/www.bibliotheca.com\/wp-json\/wp\/v2\/media?parent=45111"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bibliotheca.com\/wp-json\/wp\/v2\/categories?post=45111"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bibliotheca.com\/wp-json\/wp\/v2\/tags?post=45111"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}