{"id":43972,"date":"2022-08-11T11:23:14","date_gmt":"2022-08-11T11:23:14","guid":{"rendered":"https:\/\/bibliostaged.wpengine.com\/?p=43972"},"modified":"2025-04-29T18:40:34","modified_gmt":"2025-04-29T18:40:34","slug":"library-story-dollard-des-ormeaux","status":"publish","type":"post","link":"https:\/\/www.bibliotheca.com\/library-story-dollard-des-ormeaux\/","title":{"rendered":"Dollard-des-Ormeaux Library Reopens With a Modern Vision for the Future"},"content":{"rendered":"\t\t
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\n\t\t\t\t\t\tDollard-des-Ormeaux Library Reopens With a Modern Vision for the Future\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tAugust 11, 2022\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\tDollard-des-Ormeaux needed to modernize their library to meet the needs of today\u2019s patrons and create a community third place.\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\tThe library converted its collection to RFID, renovated the building, and implemented self-service and automated materials handling to improve efficiency and patron experience.\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\tThe library reopened after Covid with a completely reimagined space. 100% of lending is now handled via selfCheck. The flexAMH gets materials back on the shelf quickly and efficiently while acting as an entertaining focal point for patrons. \n\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Originally opened in 1992, the Dollard-des-Ormeaux library<\/a> was already beginning a much-awaited multi-million-dollar renovation in early 2020 when the pandemic forced libraries around the world to close their doors. The library, which had not been updated since it was built, serves 50,000 residents of Dollard-des-Ormeaux (DDO), an on-island suburb of Montreal, Quebec.<\/p>

The renovation, which was designed to modernize the library and position it as a community third place, included an updated interior design, expansion of the youth area, and the addition of workspaces and a computer lab. To ensure that patrons could make the best use of their beautiful new facility, Dollard-des-Ormeaux converted its collection to RFID and began searching for the technology that would best serve patrons and staff alike.<\/p>

\u00a0<\/p>

Learning from Other libraries<\/h2>

With so many vendors and products to choose from, DDO staff toured several libraries to see various solutions in action.<\/p>

\u201cWe knew we wanted a sorter,\u201d says H\u00e9l\u00e8ne Diamond, Division Head \u2013 Library and Culture \u201cOne of the libraries we went to had a different brand of self-checkout and a Bibliotheca AMH return conveyor. The librarians said they preferred the Bibliotheca solution because of how it integrated with their way of doing things.\u201d<\/em><\/p>

Bibliotheca solutions are designed to work together seamlessly, offering maximum efficiency for library staff and a stellar user experience for patrons. To take advantage of this integration, Dollard-des-Ormeaux selected Bibliotheca\u2019s selfCheck<\/a> for self-service and the flexAMH<\/a> to handle automated returns.<\/p>

The flexAMH is fully modular, allowing libraries to configure the automated materials handler in the way that works best for their unique space. Dollard-des-Ormeaux put theirs front and center, surrounded by glass walls.<\/p>

\u201cKids love to drop their books in the return, watch them move along the conveyor, and fall into the bins,\u201d says H\u00e9l\u00e8ne Diamond.<\/em><\/p>

The bins are easily configurable, allowing libraries to change the sorting rules as needed to get items back on the shelf as quickly as possible.<\/p>

\u201cWhen we installed the flexAMH, we had the bins set up in a specific way,\u201d says Casey Scott, Section Head \u2013 Technical services and ILS. \u201cThe staff quickly took ownership of the process and came back asking to change how the materials were sorted so that books fell into different bins. We were able to reconfigure the system to suit their needs. As a result, we have a lot of staff buy-in.\u201d<\/em><\/p>

\u00a0<\/p>

From zero to 100<\/h3>

Implementing self-service was an important part of Dollard-des-Ormeaux\u2019s modernization. Even pre-pandemic, 87% of consumers preferred using self-checkout. The library knew offering patrons the ability to borrow and return their own items would not only meet modern expectations but also allow staff to focus on more meaningful interactions with the community.<\/p>

The library created four self-checkout stations by incorporating selfCheck components into custom-built cabinetry that matches the aesthetic of their new space.<\/p>

\u201cWe love the selfChecks. The flexibility of being able to drop the components into a custom desk was one of the things that was really appealing about the solution,\u201d says Casey Scott. \u201cWe have a lovely wooden counter to hold patrons\u2019 books, which makes it very convenient for those borrowing a lot of items.\u201d<\/em><\/p>

Though the library had never offered self-service before, 100% of their lending is now handled via\u00a0selfCheck<\/a>.<\/p>

\u201cPeople have been very happy,\u201d says H\u00e9l\u00e8ne Diamond. \u201cWe have staff positioned nearby to help anyone who appears to be struggling, but once people have been introduced to the selfCheck, they love it. It\u2019s very intuitive. We recently had an older patron who was nervous about checking out her own materials. It only took a moment to show her how to do it, and she was so proud. \u2018Look, I did it! That was easy!\u2019 she said.\u201d<\/em><\/p>

\u00a0<\/p>

A new library for a new normal<\/h4>

Like many libraries recovering from the pandemic, Dollard-des-Ormeaux Library reopened to the public in the fall of 2021. But, unlike others, they welcomed patrons back to an entirely reimagined space complete with state-of-the-art technology. More than 20 thousand patrons visited the library in just two months.<\/p>

\u201cWe offered curbside pickup during the pandemic, but we were closed anyway for construction. When we reopened, everything was brand new,\u201d says H\u00e9l\u00e8ne Diamond.<\/em><\/p>

Though the library has had to close and reopen as Covid has surged and waned, patrons are thrilled to be back in person and delighted with their new library.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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\n\t\t\t\t\t\t\u201cWe love the selfChecks. The flexibility of being able to drop the components into a custom desk was one of the things that was really appealing about the solution. We have a lovely wooden counter to hold patrons\u2019 books, which makes it very convenient for those borrowing a lot of items.\u201d\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\tCasey Scott<\/span>Section Head - Technical services and ILS<\/span><\/cite>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t
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\n\t\t\t\t\t\t\u201cPeople have been very happy. We have staff positioned nearby to help anyone who appears to be struggling, but once people have been introduced to the selfCheck, they love it. It\u2019s very intuitive. We recently had an older patron who was nervous about checking out her own materials. It only took a moment to show her how to do it, and she was so proud. \u2018Look, I did it! That was easy!\u2019 she said.\u201d\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\tH\u00e9l\u00e8ne Diamond<\/span>Division Head \u2013 Library and Culture<\/span><\/cite>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t
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After a full renovation, Dollard-des-Ormeaux Library reopens with RFID technology, self-checkouts, and automated returns to meet modern community needs.<\/p>\n","protected":false},"author":27,"featured_media":43973,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"content-type":"","footnotes":""},"categories":[74,78],"tags":[],"class_list":["post-43972","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-library-stories","category-blog"],"_links":{"self":[{"href":"https:\/\/www.bibliotheca.com\/wp-json\/wp\/v2\/posts\/43972","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.bibliotheca.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bibliotheca.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bibliotheca.com\/wp-json\/wp\/v2\/users\/27"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bibliotheca.com\/wp-json\/wp\/v2\/comments?post=43972"}],"version-history":[{"count":0,"href":"https:\/\/www.bibliotheca.com\/wp-json\/wp\/v2\/posts\/43972\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.bibliotheca.com\/wp-json\/wp\/v2\/media\/43973"}],"wp:attachment":[{"href":"https:\/\/www.bibliotheca.com\/wp-json\/wp\/v2\/media?parent=43972"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bibliotheca.com\/wp-json\/wp\/v2\/categories?post=43972"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bibliotheca.com\/wp-json\/wp\/v2\/tags?post=43972"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}