{"id":27334,"date":"2021-07-06T19:11:45","date_gmt":"2021-07-06T19:11:45","guid":{"rendered":"https:\/\/bibliodev.local\/?p=27334"},"modified":"2023-11-02T16:19:12","modified_gmt":"2023-11-02T16:19:12","slug":"kaseya-vsa-breach-bibliotheca-data","status":"publish","type":"post","link":"https:\/\/www.bibliotheca.com\/kaseya-vsa-breach-bibliotheca-data\/","title":{"rendered":"KASEYA VSA BREACH"},"content":{"rendered":"\t\t
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\n\t\t\t\t\t\tJuly 6, 2021\t\t\t\t\t<\/h1>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\tKASEYA VSA BREACH\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t
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Over the past several weeks, Bibliotheca has worked closely with Kaseya VSA to update our on-premises server to full functionality. After extensive testing, we are now satisfied with the server\u2019s status and confident that all identified security gaps have been eliminated.<\/p>

Bibliotheca\u2019s support system is now back online and operating normally. Any customers wishing to log in to VSA will be prompted to set up two-factor authentication. This requirement cannot be bypassed. Several authenticator apps work well with VSA, including the popular Google Authenticator.<\/p>

We know this has been a difficult time for our customers. We sincerely appreciate your patience as we worked to ensure the best possible security for our remote access system.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\tRead more<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
On Sunday, July 11th<\/sup>, Kaseya released a patch for their VSA servers designed to safeguard against the\u00a0type of\u00a0attack that took place on July 2nd<\/sup>. \u00a0Although Bibliotheca\u2019s VSA server was not breached,\u00a0we are taking every\u00a0precaution\u00a0to ensure the server is secure before\u00a0we bring it back online for our customers.\n\nWe are currently updating our server and applying and testing Kaseya\u2019s patch. Once we are fully satisfied with\u00a0its performance, we will relaunch the service and bring Support back to\u00a0its normal operational capacity.\n\nWe understand it is important for our customers to have the VSA service back online as soon as possible. We appreciate your patience while we test the service to ensure its safety.\n\nShould you need any Support while the VSA server is offline, please visit our Support page at\u00a0bibliotheca.com\/support<\/a>\u00a0and use the Teamviewer link to help us connect to your device. You will need to re-establish a new connection with Teamviewer for every inquiry, as it does not install on your system with a continuous connection.\n

\nThank you for your patience!\n

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\nOn Friday, July 2nd 2021, we were made aware of the security incident caused by a cyberattack on Kaseya, and we immediately shut down our VSA server. At the time of the shutdown\u2014and presently\u2014there was no indication that we had been affected by the data breach.\n\nSince then, by using a specifically designed detection tool, we have confirmed that our server was NOT compromised. We have no reason to believe any Bibliotheca customer or personal data has been compromised.\n\nWe are working with Kaseya to continue to monitor the situation and will update this communication once we confirm with Kaseya that it is safe to bring their VSA server online again.\n\nPlease check Kaseya\u2019s website<\/a> for the most up to date information.<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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About Bibliotheca<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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For over 50 years, Bibliotheca has partnered with libraries to support their evolving needs. We provide integrated technology solutions that help libraries improve operations and enhance user experiences.<\/p>

We work with 30,000 libraries worldwide, offering tools that streamline services for both patrons and staff. Our team includes experienced librarians who understand the operational challenges libraries face and the demands of modern library services.<\/p>

For more information on this release, please contact
info@bibliotheca.com<\/a>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t\n<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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The Kaseya VSA security incident and how we are protecting our customers<\/p>\n","protected":false},"author":27,"featured_media":13556,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"content-type":"","footnotes":""},"categories":[98],"tags":[],"class_list":["post-27334","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news"],"_links":{"self":[{"href":"https:\/\/www.bibliotheca.com\/wp-json\/wp\/v2\/posts\/27334","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.bibliotheca.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bibliotheca.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bibliotheca.com\/wp-json\/wp\/v2\/users\/27"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bibliotheca.com\/wp-json\/wp\/v2\/comments?post=27334"}],"version-history":[{"count":0,"href":"https:\/\/www.bibliotheca.com\/wp-json\/wp\/v2\/posts\/27334\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.bibliotheca.com\/wp-json\/wp\/v2\/media\/13556"}],"wp:attachment":[{"href":"https:\/\/www.bibliotheca.com\/wp-json\/wp\/v2\/media?parent=27334"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bibliotheca.com\/wp-json\/wp\/v2\/categories?post=27334"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bibliotheca.com\/wp-json\/wp\/v2\/tags?post=27334"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}