{"id":23065,"date":"2018-04-03T18:38:00","date_gmt":"2018-04-03T18:38:00","guid":{"rendered":"https:\/\/bibliodev.local\/?p=23065"},"modified":"2025-04-29T14:58:22","modified_gmt":"2025-04-29T14:58:22","slug":"library-story-lawrence-public","status":"publish","type":"post","link":"https:\/\/www.bibliotheca.com\/library-story-lawrence-public\/","title":{"rendered":"Lawrence Public Library Brings Books to Shoppers With remoteLockers"},"content":{"rendered":"\t\t
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\n\t\t\t\t\t\tLawrence Public Library Brings Books to Shoppers With remoteLockers\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\tDuring a renovation, Lawrence Public Library realized that the drive-through materials pickup they\u2019d planned was not feasible. They needed a new way to deliver materials to patrons. \t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\tThe library installed holds pickup lockers in a nearby grocery store and outfitted them with a custom-made graphic wrap to build library awareness.\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\tThe lockers are so popular that patrons have requested they be installed throughout the community. \t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Forming the right partnerships to provide more convenient library access<\/h2>

Libraries must be innovative when it comes to making lemonade out of lemons \u2013 or just doing more with less. That\u2019s just what Brad Allen, Executive Director of Lawrence Public Library in Lawrence, Kansas, did when he and his staff chose the Bibliotheca remoteLocker<\/a> to create a convenient materials pick-up location at a local grocery store.<\/p>

During a renovation in 2014, Allen learned that a planned drive-through materials pick-up at the back of the new library building was not feasible. Then another company was chosen to provide a pick-up solution, but it went out of business. This prompted Allen to start looking at different unstaffed materials pick-up options.<\/p>

Ultimately, Lawrence Public Library chose to install a Bibliotheca remoteLocker<\/a> at a Hy-Vee grocery store on the West side of town in the fall of 2016, allowing patrons to pick up materials where they shop. It\u2019s also convenient for patrons who can\u2019t make it to the library during standard hours.<\/p>

The Library already had a bookdrop at that Hy-Vee location that was heavily used. \u201cWe decided that would be the best place to experiment with remoteLockers,\u201d Allen says. Although\u00a0remoteLockers<\/a>\u00a0were new to Lawrence Public Library, Bibliotheca has offered the solution since 2012, making it a robust and time-tested way for libraries to extend their hours and reach within the community.<\/p>

\u201cWe see remoteLockers as a good opportunity to get materials out closer to people where they live,\u201d Allen says.<\/p>

Reaching more patrons and being more accessible was Lawrence Public Library\u2019s goal for its recent renovation. The original library building was built in 1972, and it was due for some updating. After extensive renovations, the library reopened in the summer of 2014 with the Bibliotheca RFID suite, including\u00a0selfCheck kiosks<\/a>,\u00a0RFID gates<\/a>\u00a0and\u00a0staff stations<\/a>. The renovated library had everything Lawrence Public Library had planned for \u2013 except the materials pick-up window.<\/p>

Hy-Vee had been supportive of the library materials drop box, so when Allen discussed the idea of a\u00a0remoteLocker<\/a>\u00a0there, the store management was on board. The remoteLocker was installed in the less busy entrance to the grocery store.<\/p>

Heather Kearns, Marketing Coordinator for Lawrence Public Library, says that getting the remoteLocker proper network connections required coordination. \u201cIt took a while to coordinate the VPN so we\u2019d have a reliable connection. That delayed our implementation,\u201d Kearns says. Her advice? Block out some time with your IT staff, so they have time to resolve issues and get to know the equipment.<\/p>

\u00a0<\/p>

A Classy Wrap<\/strong><\/h3>

A custom vinyl wrap designed to make the remoteLocker look like a card catalogue was made by local sign shop Lawrence Sign Up. Kearns says that the library staff pondered several wrap ideas. \u201cI think at one point Brad said something about having it look like a cabinet of curiosities, since it\u2019s going to have such a broad amount of varying content within it,\u201d Kearns says.<\/p>

The card catalogue idea was ultimately chosen because it has a direct connection to the library. It shows how Lawrence Public Library is embracing technology, bringing the library into the future, and supporting patrons, whether they are in the library or on the go.<\/p>

\u201cThis is a college town,\u201d Kearns says. The students here are into retro clothing, retro music, retro everything, she says. \u201cWe thought the card catalogue look would be a good fit,\u201d she says.<\/p>

Working with a trusted signage partner was key to getting the custom vinyl wrap right, Kearns says. Lawrence Sign Up has previously done work for the library. Kearns went back and forth with Sign Up on the details for the wrap, and the company did research and testing on the best adhesive to use with the remoteLocker. This resulted in a beautiful, durable custom wrap that will last for years.<\/p>

\u00a0<\/p>

Grab Some Groceries \u2013 and Your Books<\/strong><\/h4>

remoteLockers<\/a>\u00a0are easy to use. The modular locker system features a patron interface with a touchscreen with text and animation prompts that show patrons exactly how to retrieve materials. Patrons simply reserve their books, CDs or DVDs online, and then they receive an email notifying them when the materials are available. To pick up, patrons simply scan their card, enter their PIN number, and a locker holding their materials unlocks and opens.<\/p>

The library staff stocks the remoteLocker at least once each day. When a patron opens Lawrence Public Library\u00a0remoteLocker<\/a>\u00a0to retrieve their materials, a sign visible on the inside of the locker door notifies patrons that the materials are now checked out, ensuring patrons know they are responsible for their books once the locker is opened. If a patron no longer wants the materials, they can use the library drop box that is located outside the Hy-Vee to return them.<\/p>

The remoteLocker at the Hy-Vee was launched during National Library Week in April 2017, and the patron reaction was very positive. Allen reports that the social media response was good with hundreds of thank-yous, likes and views on Lawrence Public Library\u2019s social media channels.<\/p>

\u00a0<\/p>

Partner Up<\/strong><\/h4>

Lawrence Public Library received a grant from US Bank Foundation to defray the costs of the\u00a0remoteLocker<\/a>. Kathleen Morgan, Development and Strategic Partnerships Director at Lawrence Public Library, floated the idea of getting support for a materials pick-up kiosk to one of the library\u2019s board members who worked at US Bank. It was that connection that allowed Lawrence Public library to begin its partnership with the bank. \u201cReach out to partners that you already have a really good, strong existing relationship with, and then go from there,\u201d Kearns suggests.<\/p>

The success of the remoteLocker at the Hy-Vee means that Lawrence Public Library is looking to place more in the community. Partnering with community businesses is one way they hope to do this.<\/p>

\u201cIdeally, the library would like to add five or six more remoteLockers in the Lawrence area,\u201d Allen says.<\/p>

\u00a0<\/p>

Advice for Other Libraries<\/strong><\/h4>

When it comes to implementing the\u00a0remoteLocker<\/a>\u00a0\u2013 or any technology that will be off-site \u2013 \u201cI highly recommend doing a soft opening,\u201d Allen says. Starting two weeks before the grand opening of the remoteLocker solution, customers checking out books on the library website could choose the remoteLocker in the Hy-Vee as a pick-up location. This gave Lawrence Public Library time to do live testing and trouble-shoot any issues. The soft opening provided the staff with peace of mind, and the grand opening of the\u00a0remoteLocker<\/a>\u00a0was a big success.
One challenge was setting up a VPN to allow remote management of the lockers. Library technology staff experienced issues with the networking set up and then establishing a stable connection to the lockers. It took some time to work out kinks and ensure a stable experience.<\/p>

Kearns says libraries need to be prepared for patrons to get really excited about a remote pick-up option. After the grand opening, so many patrons chose the remoteLocker for a pick-up location that Lawrence Public Library had a backlog of items needing to go to the\u00a0remoteLocker for pick-up<\/a>.<\/p>

Tricia Karlin, Collection Services Manager at Lawrence Public Library, says she spoke with several other libraries before Bibliotheca was chosen for its remoteLocker solution, allowing her to see how other libraries staff remoteLocker locations and sort materials.<\/p>

\u201cOlathe Public Library<\/a>\u00a0has been fantastic in helping us, and we quizzed\u00a0Topeka & Shawnee County Public Library<\/a>\u00a0as well,\u201d Karlin says. \u201cLibraries naturally do that, so that\u2019s not anything all that new, but when you\u2019re supporting a service and equipment that is not staffed, the more advice you can get from other libraries that are already successfully using it, the better.\u201d Olathe Public Library and Topeka & Shawnee County Public Library are about 30 minutes down the road from Lawrence Public Library.<\/p>

Karlin adds, \u201cWe have immediately had requests to have [remoteLockers] placed all over town. People are fired up and excited about it.\u201d<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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\n\t\t\t\t\t\tLawrence Public Library Case Study\t\t\t\t\t<\/h5>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\tWatch the card catalogue graphic wrap application on Lawrence\u2019s remoteLocker\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\n\t\t\t\t\t\twatch video\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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\n\t\t\t\t\t\t\u201cWe see remoteLockers as a good opportunity to get materials out closer to people where they live\u201d\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\tBrad Allen<\/span> Executive Director, Lawrence Public Library, Lawrence, Kansas<\/span><\/cite>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t
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\n\t\t\t\t\t\t\"Ideally, the library would like to add five or six more remoteLockers in the Lawrence area\"\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\tBrad Allen<\/span> Executive Director, Lawrence Public Library, Lawrence, Kansas<\/span><\/cite>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t
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\n\t\t\t\n\t\t\t\tAcademic Accessibility: remoteLocker and cloudCheck tablet in Lindell Library at Augsburg University\t\t\t<\/a>\n\t\t<\/h3>\n\t\t\t\t
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Augsburg University\u2019s Lindell Library reimagines access with self-service technology, empowering students through flexibility and inclusion.<\/p>\n\t\t<\/div>\n\t\t\n\t\t\n\t\t\tLearn more\t\t<\/a>\n\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/article>\n\t\t\t\t<\/div>\n\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Lawrence Public Library installed Bibliotheca remoteLockers in a grocery store, offering patrons easy access to holds while shopping for groceries.<\/p>\n","protected":false},"author":27,"featured_media":26317,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"content-type":"","footnotes":""},"categories":[74,78],"tags":[],"class_list":["post-23065","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-library-stories","category-blog"],"_links":{"self":[{"href":"https:\/\/www.bibliotheca.com\/wp-json\/wp\/v2\/posts\/23065","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.bibliotheca.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bibliotheca.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bibliotheca.com\/wp-json\/wp\/v2\/users\/27"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bibliotheca.com\/wp-json\/wp\/v2\/comments?post=23065"}],"version-history":[{"count":0,"href":"https:\/\/www.bibliotheca.com\/wp-json\/wp\/v2\/posts\/23065\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.bibliotheca.com\/wp-json\/wp\/v2\/media\/26317"}],"wp:attachment":[{"href":"https:\/\/www.bibliotheca.com\/wp-json\/wp\/v2\/media?parent=23065"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bibliotheca.com\/wp-json\/wp\/v2\/categories?post=23065"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bibliotheca.com\/wp-json\/wp\/v2\/tags?post=23065"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}